About Us

Senior Health Plan

Our programs are uniquely designed to develop a relationship between those giving the care and those who receive it.


The Community Care Alliance of Illinois is a health plan dedicated to consumer-directed, community-based innovative health services specializing in the care of seniors and persons with disabilities.


To be the leader in Choice, Access, and Quality of Health Services for the people we serve


  • Respect
  • Integrity
  • Teamwork
  • Service
  • Stewardship
  • Transparency      

In the following pages, you can find information on our Management team, Who We Serve, our Service Area, our key Collaborators, as well as careers within the company.

We look forward to serving this community, if you have any questions please do not hesitate to contact us.

CCAI in the News

Click here to read more about CCAI's featured news items.

Social Media

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Primary Care Case Management

Our management team is comprised of individuals with a breadth and depth of expertise in managed care. Click below to learn more about these individuals.


disability health care

CCAI has leveraged the experience and knowledge of local professionals and organizations, in order to develop a new model to serve our members.

Read More>>

Healthcare Jobs

Want a great place to further your health care career? Join our team. If you are interested in joining the CCAI family please browse our open positions.

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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital