Anchor Health Homes

Our Unique Model of Care

Community Care Alliance of Illinois (CCAI) and Community Care Alliance of Illinois, NFP (CCAI, NFP) take a person-centered approach to care coordination. By taking the time to understand all aspects of our Members' lifestyles, we are able to promote optimal health for the whole person – body and mind.
As a new Member, you will receive one-on-one assistance to make your transition to CCAI or CCAI, NFP seamless. Members will have a face-to-face Care Team that works with you, providers with specialty training and a host of other services to help you get the right health care at the right time.

Anchor Health Homes

One aspect that makes CCAI and CCAI, NFP unique is our Anchor Health Homes. In addition to being fully accessible and user-friendly, you can visit an Anchor Health Home for the majority of your health care needs. This saves you the time and hassle of going to more than one doctor’s office, clinic or rehab facility. Plus, your care is better coordinated because the Anchor Health Home maintains one record containing all of your medical information.

Medical Home Education

CCAI and CCAI, NFP educates Medical Home Teams on methods to improve care capacity and capabilities to provide Wellness Programs, preventative care, management of Chronic Health Conditions and coordination and continuity of care through office visits, practitioner and provider manuals, newsletters, mailings and website updates.

Medical Home Monitoring

CCAI and CCAI, NFP will provide oversight and monitoring and support to asses Medical Home performance based on performance metrics that align with our contract with HFS and the standard and accepted PCMH criteria. Upon request by the practitioner or provider, CCAI and CCAI, NFP will provide general guidance or access to resources each individual practice may choose to utilize as part of its PCMH transformation and improvement efforts.

For more information about Anchor Health Homes call Member Services at 1-866-871-2305 or TTY 711.

Crusader Community Health (FQHC)

Crusader Community Health is a community based, non-profit community health center founded in 1972 to serve the Rock River Valley area with quality health care for all people in need. It is part of a national network of Federally Qualified Health Centers serving low income and medically underserved communities. Crusader provides health care for all, regardless of their ability to pay, as it eliminates disparities in healthcare.

For 42 years, Crusader has been a major part of the Rockford, Illinois community ‘safety net,’ providing excellent medical and dental care one patient at a time. Crusader’s care reached 47,719 individuals with 205,668 visits during 2012. One in five residents trust Crusader to be their primary care medical and dental provider. More than 1,200 babies were delivered by Crusader providers at our partner hospital, that is one in four area babies.

Crusader has strategically assembled the core building blocks of a quality staff, attractive facilities and a high-tech work environment. Innovative programs such as our on-site behavioral health program and our ‘Kids Care Now’ program for no appointment pediatric care has filled an important niche in our services and community needs.

Services are available on a sliding discount basis. Crusader Community Health has four locations in northern Illinois:

CCAI Service Area

Crusader Community Health Belvidere,
1050 Logan Avenue, Belvidere

CCAI Service Area

Crusader Community Health on Broadway
Uram Building, Boradway & 7th

CCAI Service Area

Crusader Community Health Loves Park
6115 N. 2nd Street, Loves Park.

CCAI Service Area

Crusader Community Health on West State Street
1200 West State Street

For more information on Crusader Community Health visit:


Angela Hadie AGPC-NP BC

Mercy Diagnostic & Treatment Center

CCAI Service AreaProviders

Ruth Shah, NP

Dr. Daniel Vicencio

Integrated Health Care, Humboldt Park

CCAI Service AreaIntegrated Health Care, Humboldt Park provides holistic, integrated and compassionate primary care services to people of all ages. We are fully equipped for those in the community with physical and mental disabilities. Our state-of-the-art equipment makes our clinic fully accessible for all people, including those who are wheelchair-bound or have physical limitations. The care you receive at MSHC Humboldt Park is directly connected to the entire UI Health System including a hospital and specialty clinics. We are located at 3240 W. Division, Chicago, IL 60651. To make an appointment call 312.413.7425. Hours: Monday-Friday 9-5. Services include:

  • Women’s Health
    • Gynecology (birth control, pelvic exams, menopause management)
    • Midwifery (prenatal, labor and delivery, postpartum, newborn care)
    • Birthing options
    • Water births
    • Connections to doulas or birthing assistants
  • Primary Health Care
    • Manage acute illness (earaches, sore throat, cough)
    • Manage chronic illness (diabetes, high blood pressure, asthma, COPD)
    • Immunizations
    • Well adult and well child exams
  • Mental Health Care (in future)


Barbara Shaw, DNP

Mount Sinai Hospital

CCAI Service AreaMount Sinai Hospital is proud to partner with Community Care Alliance of Illinois (CCAI).
Our care is consumer-driven, and culturally sensitive.

To get primary care at Mount Sinai, please sign-up for this Primary Care Provider (PCP):
Sinai Medical Group at South State
Mike Malone, DO
5050 S. State Street, Suite 204
Chicago, IL 60609
Phone: 1-773-924-5898

Mount Sinai gives outpatient and residential psychiatric and mental health services to adults and seniors along with:

  • Specialized 24/7 crisis-intervention care
  • Outpatient and community-based clinical care
  • Supervised residential care for adults
  • Inpatient psychiatric care for adults (Mount Sinai Hospital)

The outpatient and residential programs are accredited by the Commission on the Accreditation of Rehabilitation Facilities (CARF). Services are funded, in part, by the Illinois Department of Human Services, Division of Mental Health.

We also offer:

Crisis Emergency
Mount Sinai Hospital

California Avenue at 15th Street
Chicago, IL 60608
Phone: 1-773-257-6031
Walk-in psychiatric crisis emergency services are on-hand 24/7 at Mount Sinai’s Emergency Department (ER). Services are geared towards you. They also are sensitive to many cultures.

Sinai Psychiatry and Behavioral Health (SPBH)
Sinai Community Institute Building

2653 West Ogden – 2nd Floor
Chicago, IL 60608
Phone: 1-773-257-6672
Monday through Friday from 8:30 a.m. to 5:00 p.m.
Saturday services are by appointment only.

SPBH gives outpatient psychiatric care for adults including:

  • Psychiatric evaluations
  • Medication management
  • Case management
  • Psychosocial rehab
  • Psychological intervention
  • Single, family, and small group therapy.
  • Programs for people of all ages who are deaf and hard of hearing are given (ASL)

Appointments are not needed. New patients are seen as “walk-ins.” Translation is available in Spanish, English and ASL.

Our hours are Monday through Friday from 9:00 a.m. to 3:00 p.m.
For more information please visit us at


Michael Malone

Rockford Health System

CCAI Service AreaRockford Health Physicians, part of Rockford Health System, and formerly known as Rockford Clinic started in 1951.  Rockford Health Physicians, a multispecialty clinic, has over 170 employed physicians and over 300 physicians on staff.  At our Main Clinic, 2300 N. Rockton Avenue, there are three internal medicine primary care providers, three family practice providers, and four pediatricians along with various adult and pediatric medical specialties.  There is also a convenient care clinic located in this building.


Sandra Nicolosi, APRN

Schwab Rehabilitation Hospital

CCAI Service AreaSchwab Rehabilitation Hospital is proud to work with Community Care Alliance of Illinois (CCAI). We offer a specialized Anchor site for people with a disability. In line with CCAI’s Model of Care, Schwab has on-site primary care providers (PCP’s). PCP’s work as a team with Schwab’s rehabilitation staff to give coordinated care. The PCP’s also work with on-site CCAI nurse care coordinators and social workers. The care they give is disability-friendly. Services that people with a disability can get at Schwab are:

  • Primary Care Provider’s (See PCP list below) who have clinics at Schwab
  • Rehabilitation health care services that involve traumatic brain injury, spinal cord injury, stroke, amputee, pediatric, musculoskeletal and pain management. General rehabilitation is also given.
  • Physical therapy
  • Occupational therapy
  • Speech/ language therapy
  • Inpatient acute and subacute rehabilitation
  • Orthotics and prosthetics
  • Rehab psychology services

Schwab’s Extended Services Program

Schwab‘s Extended Services Program is a source for hospital staff, patients and the local area. It gives information, disability resources and services. These services promote positive living in the community. This helps people with disabilities reach their highest level of independence and quality of life. Our disability resources can also help you and your loved ones find more information. Some topics you can learn about are advocacy, accessibility, housing and violence prevention.

Schwab Deaf Services


Kishore Bobba (primary care)

Gary Kaufman (deaf anchor site)

St. Bernard Hospital

CCAI Service AreaProviders

Regina Matthews, MSN, APN, FNP-BC

Lawndale Christian Health Center

Chicagoland Anchor Health Homes

Rockford Anchor Health Homes


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Member Information

Healthcare and Family Services

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Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital