CCAI Website Terms & Conditions

Please read the below before you use our website.

These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full. If you disagree with any part of them, do not use this website.

This website uses cookies. By using this website, you consent to our use of cookies in accordance with the terms of our Privacy Policy.

License to use website

Unless otherwise stated, Community Care Alliance of Illinois (CCAI) and/or its licensors own the intellectual property rights and material on the website. Subject to the license below, all these rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website for your own use. But this use is subject to the restrictions set out below and elsewhere in these terms and conditions.

You must not:

  • republish material from this website (including on another website)
  • sell, rent or sub-license material from the website
  • show any material from the website in public
  • duplicate, copy or use material on this website for a commercial purpose
  • edit or otherwise change any material on the website

Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website, or that impairs how available or accessible the website is. You must not use this website in any way which is unlawful, illegal, fraudulent or harmful. You must not use it related to any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, publish or distribute any material which is made up of or linked to any malicious software. This includes spyware, any computer virus, Trojan horse, worm, keystroke logger and rootkit.

You must not conduct any data collection activities on or in relation to this website without our express written consent. This includes data scraping, mining, extraction and harvesting.

You must not use this website to transmit or send commercial communications that are not solicited.

You must not use this website for any purpose related to marketing without our express written consent.

Restricted access

Access to certain areas of this website is restricted. We reserve the right to restrict access to other areas of this website, or this whole website, at our discretion.

If we provide you with a user ID and password to allow you to access restricted parts of this website or other content or services, you must keep the user ID and password confidential.

CCAI may disable your user ID and password at our discretion without notice.

User content

In these terms and conditions, “your user content” means content that you submit to this website, for any purpose. This includes text, images, audio and video material.

You grant to us a worldwide, unchangable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any current or future media. You also grant to us the right to sub-license these rights, and the right to bring an action if these rights are infringed.

Your user content must not be illegal or unlawful. It must not infringe any third party's legal rights. And it must not be capable of giving rise to legal action whether against you or us or a third party.

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal problem or other similar complaint.

We reserve the right to edit or remove any material submitted to this website, or stored on our servers, or hosted on this website.

No warranties

This website is provided “as is” without any warranties, express or implied.

We do not warrant that:

  • this website will be constant available
  • all information on this website is complete, true or accurate

Nothing on this website is meant to be advice of any kind. If you require advice for a legal, financial or medical question you should talk to an expert in these matters.

Limits of liability

We will not be liable to you in relation to this website:

  • to the extent that the website is free-of-charge, for any direct loss
  • for any indirect, special or other loss
  • for any business loss, loss of income, profits or possible savings, loss of contracts, loss of reputation or goodwill, or loss of information or data

These apply even if we have been advised of the potential loss.


Nothing in this disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit. And nothing in this disclaimer will exclude or limit our liability in respect of any:

  • death or personal injury caused by our negligence
  • fraud or fraudulent misrepresentation on the part of CCAI
  • matter which it would be illegal or unlawful for us to exclude or limit, or to attempt or purport to exclude or limit, its liability


By using this website, you agree that the exclusions and limitations of liability set out in this disclaimer are reasonable. If you do not think that they are, you must not use this website.

Other parties

You accept that we have an interest in limiting the personal liability of our officers and employees. You agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer related to the website.

You agree that the limitations of warranties and liability set out in this disclaimer will protect our officers, employees, agents and any person or entity connected with CCAI.

Unenforceable provisions

If any part of this disclaimer is found to be unenforceable under the law, that will not affect the enforceability of the other parts of this disclaimer.

Protection against loss

You agree to keep us protected against any losses, damages, and costs that we incurred or suffered because of a breach by you of any part of these terms and conditions, or coming out of any claim that you have breached any part of these terms and conditions. This includes legal costs and any amount we have paid to a third party to settle a claim or dispute.

Breaches of these terms and conditions

If you breach these terms and conditions in any way, we may take appropriate action. This could include suspending or barring your access to the website. It could also include blocking computers using your IP address from using the website, contacting your Internet service provider to ask that they block your access to the website and/or bringing court proceedings against you.

Changes to these terms

We may revise these terms and conditions from time-to-time. These will apply to the use of this website from the date the changes are published on this website. Please check this page often to see if any of the changes affect you.


We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without alerting you or getting your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Entire agreement

These terms and conditions, along with our Privacy Policy, make up the entire agreement between you and CCAI in relation to your use of this website, and take the place of all previous agreements.

Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the State of Illinois, United States of America. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the state and federal courts in the State of Illinois, United States of America.

Registrations and authorizations

This website and the intellectual property contained within it belong solely to Community Care Alliance of Illinois. All content belonging to CCAI is protected by the law. All rights reserved.

These terms and conditions were last modified in September, 2015.

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Member Information

Healthcare and Family Services

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Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital