CCAI Collaborators

Seeking a better alternative for Medicare and Medicaid health care and financing the Community Care Alliance of Illinois (CCAI) was formed in 2010 by joining together with allies:


Family Health Network CCAI is a wholly owned subsidiary of Family Health Network (FHN). FHN was founded in 1995. FHN is a provider-sponsored HMO serving Chicago and Cook Counties Medicaid Eligible. FHN is directed by local Health Care providers. To find out more about who FHN is and who they serve, click here!
Health & Medicine Policy Research Group Health & Medicine Policy Research Group was formed 30 years ago by an activist group of clinicians, social scientists, health care executives and policy analysts to advocate for health equity and improved public health. To continue to Health & Medicine Policy Research Group's website, click here.
Sinai Health System Located on the west side of Chicago, Sinai Health System is recognized as a national model for urban health care delivery. Sinia Health System is comprised of Mount Sinai Hospital, Sinai Children's Hospital, Schwab Rehabilitation Hospital, Sinai Medical Group, Sinai Community Institute and Sinai Urban Health Institute. To continue to Sinai's website and learn more, click here.
Schwab Rehabilitation Hospital Substantial improvement... because life doesn't stop for a disability. For Schwab's physicians, therapists, nureses and case managers, that's not only an inspiration. It's the bottom line. As a partner in the rehab process, Schwab works hard to make sure that every patient gets the help they need to reach their highest functional potential. To find out more about Schwab, click here.


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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital