Illinois Medicaid

The Community Care Alliance of Illinois and its employees are available to assist our members and providers with any questions, comments or concerns that arise. Please use the following contact information to reach the appropriate department.

Note: If you have an emergency situation, please call 911 immediately!

Information

For general information pertaining to the plan, please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Member Services

Toll Free: 1-866-871-2305 

TTY/TDD: 711

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Street Address

322 S. Green Street, Suite 400
Chicago IL 60607

Provider Services

Phone: 1-866-871-2305, option 5

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Claims Services

Claims Address: Community Care Alliance of Illinois, PO Box 981731 El Paso, TX 79998-1731

For claim inquiries, provider disputes, and Emdeon rejections please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Emdeon Payer ID: 85468

Behavioral Health Service

PsycHealth: 1-800-753-5456

Nurse Advice Line:

NurseNow: 1-855-265-7258

Pharmacy Information:

CVS CAREMARK: 1-855-248-3446

TDD:711

Human Resources

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Social Media

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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

 

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

Phone:
TTY/TDD:
Fax:
1-866-871- 2305
711
1-312-492- 9707

 

Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area

 

 

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital