Management Team

Our leadership team is comprised of executives with a breadth and depth of expertise in Medicaid and Medicare Managed Care Operations or with a specific functional expertise.

Robert Currie (President)

Robert Currie is a senior executive with over 35 years of experience in Medicaid and Medicare managed health care, financial leadership, strategic planning and business development in diverse healthcare organizations. Robert has a proven track record in building community relations, partnerships and delivering superior service to his customers and clients. Along the way, Robert has developed major collaborations with numerous community organizations, launched job initiatives and has developed programs that consistently improved health care services to senior citizens and persons with disabilities.

Robert earned his Bachelor of Arts from Lawrence University and his Master of Urban Planning & Policy from the University of Illinois at Chicago. Early in his career, he attained Diplomate status in the American College of Healthcare Executives.

Prior to joining CCAI, Robert was the Chief Operating Officer of Aetna Better Health of Illinois since 2011. Before assuming that position, Robert was Vice President, State External Affairs for Harmony/Wellcare Health Plans of Illinois. Prior to that he was President and Chief Operating Officer of Harmony Health Plan of Indiana and President of Harmony Health Management, Inc. Before that, Robert was Vice President and Chief Operating Officer of Amerigroup in Houston, TX and prior to that was President of Unity HMO in Chicago. Robert began his career with the Michael Reese Health Plan which was acquired by Humana in 1991, leaving as its Associate Executive Director, Administration in 1995.

He has most recently served as an At-Large Board Member of the National Association of Health Services Executives (NAHSE), served as a co-chair of the 2011 Nominating Committee and was NAHSE National President 1999 – 2001, National Treasurer 1995 - 1999 and was President of the NAHSE Chicago Chapter 1989 – 1991. He also served two terms as a co-chair of the National Educational Conference in 2006 and 2007. He is also currently a Board Member of the Black United Fund of Illinois. He is a former Board Member of the Institute for Diversity in Healthcare Management and a founding Board Member of Youth, Vision & Integrity, Inc. Robert was an adjunct professor in the Graduate School of Health Administration at Governor’s State University.

Robert was recently presented a 2011 Chapter Leadership Award by the NAHSE Chicago Chapter, was recognized as one of the Chicago Defender’s 50 Men of Excellence in 2009 and was honored in 2010 with the NAHSE President’s Award for his commitment and outstanding contributions to the healthcare industry. He was also presented with the 2010 Excellence in Health Care Award by the Illinois Legislative Black Caucus for his service and dedication to the community.


Anthony "Tony" Gutierrez (Chief Operating Officer)

Tony began serving as the Chief Operating Officer of Community Care Alliance of Illinois in December 2015, after having worked as a consultant managing projects on Medicare compliance, claims adjudication and encounter file submissions. His career includes significant experience in health plan operations, with accountability for a variety of areas including customer service, eligibility, provider relations, appeals, claims configuration and processing, process improvement and reporting. 

Recently, Tony was Vice President of Operations for Valence Health, where he led various operational departments as a third party administrator to health plan clients.  Prior to that position, Tony was Chief Operating Officer at Missouri Care, a Medicaid managed care organization with 108,000 members. In that role, he led the health plan in two separate market expansions, National Committee for Quality Assurance (NCQA) accreditation and Accountable Care Organizations (ACO) implementation.  

Tony holds a bachelor’s degree from Harvard University and an MBA in finance and management information systems from the University of Illinois at Chicago.


Concetta Zak, DNP (VP, Health Care Management)

Prior to joining CCAI, Dr. Zak was the Associate Dean for Scholarship, Director of Graduate Studies at Lewis University College of Nursing and Health professions. She leads the operations of the graduate program, which is comprised of the MSN in Healthcare Systems Leadership, MSN in Nursing Education, MSN Family Nurse Practitioner, Adult/Geriatrics Primary Care Nurse Practitioner, and Adult Clinical Nurse Specialist.

Concetta worked with the Chief of Cardiology Dr. Bruce Brundage conducting clinical research in Cardiology. She then moved on to Rush University where she was a quality and education administrator. During her tenure at Rush University she led the efforts to develop and implement the first Electronic Medication Record. After receiving the Doctor of Nursing Practice from Rush University, Concetta opened the employee health department at Rush North Shore (currently Skokie Hospital), then moved on to the University of Illinois College Of Nursing where she was a Clinical Assistant Professor and held the position of Director of the Doctor of Nursing Practice program, she led the development and implementation of the Doctor of Nursing Practice Program at UIC.

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Member Information

Healthcare and Family Services

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Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital