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Community Care Alliance of Illinois

Community Care Alliance of Illinois (CCAI) is a not-for-profit health plan sponsored by safety-net hospitals. CCAI exists to help seniors and adults with disabilities. CCAI provides you with all the same services covered by the State’s Primary Care Case Management Program (PCCM) and more, including coordinated care and bonus benefits. Our goal is to help you feel and function better. We do this by creating a care plan that is just for you. We also focus on prevention, health and wellness. Our providers will help you get the right health care at the right time.

Special Member FAQ

Effective November 1, 2017

Effective November 1, 2017, CCAI will no longer be participating in the Illinois Medicaid Managed Care Program. CCAI is partnering with CountyCare. If you have questions about this transition, please read our FAQ by clicking below:

CCAI Member Handbook

New to CCAI?

Be sure to read up on our policies in the CCAI Member Handbook. The Member Handbook gives you all the necessary information you need to know. 

Special Provider Notice

Effective November 1, 2017

CCAI will no longer be participating in the Illinois Medicaid Managed Care Program. CCAI is partnering with another Medicaid plan, CountyCare. 

 

Need a Doctor?

Are you looking for a physician, hospital, pharmacy or dentist in-network? Look no further! Use our search applications to find the help you need!

CCAI proudly serves the following Illinois counties: Boone, Cook, Dupage, Kane, Kankakee, Lake, McHenry, Will and Winnebago.

 

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital

Senior Health PlanFor more information and resources for CCAI's Medicaid members, continue on to our Member Resource section.  Read More.

Illinois Medicaid ProviderWe invite health care providers and professionals to use the following information and page as a resource. Read More.

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX  79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

Phone:
TTY/TDD:
Fax:
1-866-871- 2305
711
1-312-492- 9707

 

Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

Social Media

CCAI Facebook pageCCAI YouTube pageTwitter