• CCAI's provider portal is here

Community Care Alliance of Illinois

Community Care Alliance of Illinois (CCAI) is a not-for-profit health plan sponsored by safety-net hospitals. CCAI exists to help seniors and adults with disabilities. CCAI provides you with all the same services covered by the State’s Primary Care Case Management Program (PCCM) and more, including coordinated care and bonus benefits. Our goal is to help you feel and function better. We do this by creating a care plan that is just for you. We also focus on prevention, health and wellness. Our providers will help you get the right health care at the right time.

Special Provider Announcement

New Prior Authorization List

Effective August 1, 2016, we have relaxed some of our prior authorization requirements. Please click the prior authorization notice below for details

CCAI Member Handbook

New to CCAI?

Be sure to read up on our policies in the CCAI Member Handbook. The Member Handbook gives you all the necessary information you need to know. 

CCAI Member Newsletter

CCAI Fall Member Newsletter

Read About The CCAI Member Community

Each season, CCAI releases a Member Newsletter - allowing our members to catch up on the comings and goings of our Members, Providers and Community. Be sure to catch up with the latest version of the CCAI Member Newsletter! 

Need a Doctor?

Are you looking for a physician, hospital, pharmacy or dentist in-network? Look no further! Use our search applications to find the help you need!

CCAI proudly serves the following Illinois counties: Boone, Cook, Dupage, Kane, Kankakee, Lake, McHenry, Will and Winnebago.


Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital

Senior Health PlanFor more information and resources for CCAI's Medicaid members, continue on to our Member Resource section.  Read More.

Illinois Medicaid ProviderWe invite health care providers and professionals to use the following information and page as a resource. Read More.

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX  79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

Social Media

CCAI Facebook pageCCAI YouTube pageTwitter