Notice of Non-Discrimination

Community Care Alliance of Illinois (CCAI) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CCAI does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CCAI:

  • Provides free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact Member Services at 1-866-871-2305.

If you believe that CCAI has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Member Services
322 S. Green St., Suite 400
Chicago, IL 60607
1-866-871-2305 (TTY 711) Fax: 1-312-257-2069
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, our Member Services department is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at: U.S. Department of Health and Human Services 200 Independence Avenue SW., Room 509F,HHH Building, Washington, DC 20201, 1-800-368-1019, 800-537-7697 (TDD).

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html

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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

 

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

Phone:
TTY/TDD:
Fax:
1-866-871- 2305
711
1-312-492- 9707

 

Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area

 

 

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital