Privacy Policy

CCAI Website Privacy Policy –


Thank you for your interest in our website! Community Care Alliance of Illinois (CCAI) would like to welcome you. We want you to know that we care about your privacy. We will do everything we can to keep your personal information safe. Please read this page so you understand how we collect, use and protect your information. 

What information do we collect?

We collect information from you when you register on our site or fill out a form. You may be asked to enter your name, email address, mailing address or phone number. You may, though, visit our site without sharing any of this information.

What do we use your information for?

Any of the information we collect from you may be used in one of these ways:

  • To respond to questions or requests from you.
  • To improve our website. We use information and feedback from you to make it better.
  • To improve our service. Your information helps us to better respond to your requests and support needs.
  • To run a survey or other site feature.
  • To send emails. The email address you give us may be used to send you information. Or it may be used to respond to requests or questions.
  • To provide you with information that we believe may be helpful to you.
  • To keep a record of our communications with you.

We do not use the information that we gather on this website in any way that will affect your healthcare coverage, your eligibility, or your claims payments or premiums. We will also not rent, share or sell your personally identifiable information unless it is required or permitted by applicable law.

How do we protect your information?

We use a range of security measures to keep your personal information safe. We do this when you enter, submit, or access your information. We use a secure server. All of the sensitive information you give us is encrypted. It is sent through Secure Socket Layer (SSL) technology. It can only be seen by those who have special access rights and they are required to keep it private. Also, to safeguard our website, we run a simulated intrusion test from time to time. And, we have developed a complete recovery plan in case of a disaster.

However, please note that no security system is completely foolproof. So we cannot guarantee the security of our site. Also, we cannot guarantee that your information will not be intercepted through a criminal act while it is being transmitted over the Internet. We are not liable for the illegal acts of third parties.

Using email
Keep in mind that your email communications to us are not encrypted. That means it is possible that they may be viewed by others without your knowledge or permission while being transmitted over the Internet. For this reason, to protect your privacy, we advise that you do not use email to send information to us that is confidential. Please contact us by phone or mail instead.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider puts on your hard drive through your Web browser, if you allow. This lets the sites or service providers recognize your browser. It lets them capture and save certain information that does not identify you personally, but gives us data to help us improve our site. For example, cookies allow us to track the number of visitors we have and which pages are visited the most often. By analyzing this information, we can make our website more useful to you.

Do we disclose any information to outside parties?

We do not sell, trade, or transfer personal information that identifies you to outside parties. We may, however, work with trusted third parties that help us run our website, conduct our business, or service you. For example, we may share information with third-party companies that we hire to send out emails for us. These parties agree to keep this information private. They are only allowed to use what they collect to help us run our business and improve our service.

In addition, information that does not identify you personally may be given to outside parties. For example, the website can recognize repeat visitors and track patterns of usage. This information may be given to other parties for marketing, for ads, or for other uses.

We may also release your information when we believe it will comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

Do we use third-party links?

Sometimes we may include or offer third-party products or services on our website. These third-party sites have their own privacy policies, so we cannot be responsible for their content. Please note, that by using these links, we are not implying that we endorse any third-party website, including the products, services or any other material on these sites. Also, we are not liable for the activities of these linked sites. However, we do want to protect our site. So we welcome any feedback about these third-party links.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website. It does not apply to information collected offline.

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

We will review this information periodically and make changes to our privacy policy as needed. At that point, we will update this page and revise the date below to reflect these changes. We encourage you to refer back to this page periodically to check if any of the changes affect you.

This policy was last modified in September, 2015.

Contact Us

We are happy to receive feedback about our website, so feel free to contact us at any time. We will share your comments with the associate most qualified to address your questions and concerns.
For any questions, concerns or comments about our website or privacy policy, please contact us at:

Community Care Alliance of Illinois

322 S. Green St., Suite 400
Chicago, IL 60607
United States

This email address is being protected from spambots. You need JavaScript enabled to view it.

Social Media

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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital