Clinical Practice Guidelines

Our team of leading providers is committed to delivering quality, cost-effective health care to our Members. The following clinical guidelines are intended to support our health care team and serve as tools to ensure our providers have the most up-to-date, evidence-based information recommended by nationally recognized organizations.

 

Legal Disclaimer: Clinical Practice Guidelines made available by Community Care Alliance of Illinois (CCAI) are informational in nature and are not a substitute for the professional medical judgment of treating physicians or other health care practitioners. These guidelines are based on information available at the time and may not be updated with the most current information available at subsequent times. Individuals should consult with their physician(s) regarding the appropriateness of care or treatment options to meet their specific needs or medical condition. Disclosure of clinical practice guidelines is not a guarantee of coverage. CCAI health plan Members should consult their individual coverage documents for information regarding covered benefits. CCAI does not offer medical advice or provide medical care, and therefore cannot guarantee any results or outcomes. CCAI does not warrant or guarantee, and shall not be liable for any deficiencies in the information contained herein or for any inaccuracies or recommendations made by independent third parties from whom any of the information contained herein was obtained.

Approved by: QI/UM and Peer Review Committees on 02/24/2016

Social Media

CCAI Facebook pageCCAI YouTube pageTwitter

CCAI página española

Oprima el boton para la pagina
de informacion en Espanol.

Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

 

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

Phone:
TTY/TDD:
Fax:
1-866-871- 2305
711
1-312-492- 9707

 

Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area

 

 

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital