ICD-10 Resources

The federally mandated conversion to ICD-10 occurred October 1, 2015. We want to make sure your practice is supported during this industry transition. As you know, ICD-10 will affect diagnosis and inpatient procedure coding for everyone covered by the Health Insurance Portability and Accountability Act (HIPAA), not just those who submit Medicaid or Medicare claims.
 
By law, your practice must be compliant. Otherwise, your claim will be denied and you will not receive payment. Please utilize the HFS provider notice for claim guidance and CMS provider resources for additional support.  
 

Social Media

CCAI Facebook pageCCAI YouTube pageTwitter

CCAI página española

Oprima el boton para la pagina
de informacion en Espanol.

Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services

 

Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

Phone:
TTY/TDD:
Fax:
1-866-871- 2305
711
1-312-492- 9707

 

Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area

 

 

Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital