Medicaid Integrated Care Program (ICP) Members

Community Care Alliance of Illinois (CCAI) provides comprehensive person-centered care specifically for seniors and persons with disabilities in the Medicaid program. We exist to provide care to people with complex medical and behavioral-health conditions. CCAI provides you with all the same services covered by the State’s Primary Care Case Management program and more, including coordinated care and Bonus Benefits. 

Our goal is to help you feel and function better. We do this by creating a care plan that is just for you. We also focus on prevention, health and wellness. Our providers and care coordinators will help you get the right health care at the right time.

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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital