Medicare Advantage HMO, HMO SNP and HMO-POS Members

Community Care Alliance of Illinois, NFP (CCAI, NFP) provides comprehensive person-centered care for Medicare eligible beneficiaries. CCAI, NFP offers two Medicare Advantage plans: Community Advantage (HMO), Community Complete (HMO SNP) and Community Flex-Plan (HMO-POS).

Community Advantage (HMO)

CCAI, NFP's Community Advantage (HMO) plan is a traditional Medicare Advantage plan that covers all of the services original Medicare covers plus additional coverage for vision, hearing, dental and health and wellness programs. 

Community Complete (HMO SNP)

CCAI, NFP's Community Complete (HMO SNP) plan is for dual eligibles, or people who qualify for both Medicare and Medicaid. Community Complete (HMO SNP) is specifically designed to take advantage of the combination of Medicare and Medicaid cost-sharing benefits available to dual eligible members. Additionally, Community Complete (HMO SNP) offers a unique Model of Care designed to better meet individual needs.

Community Flex-Plan (HMO-POS)

CCAI, NFP's Community Flex-Plan (HMO-POS) plan is a Medicare Advantage plan that combines and provides Part A (Hospital), Part B (Medical) and Part D (Prescription Drugs) coverage for qualified individuals.


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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital