• CCAI's provider portal is here

  • Community Care Alliance of Illinois

  • Senior Health Plan

  • Independent Health Care


Senior Health Plan - MedicaidCommunity Care Alliance of Illinois provides information on the specific Medicaid plan that we offer as well as Medicaid provider information. 
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Medicare Plans - CCAICommunity Care Alliance of Illinois, NFP  invites all interested beneficiaries to discover the benefits of our Medicare plans and provider info.
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CCAI member portalCCAI’s member portal is available. Enjoy many online offerings. Get started by clicking the Member Login button at the top right side of the page.
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Community Care Alliance of Illinois

CCAI is a not-for-profit, wholly-owned subsidiary of Family Health Network, designed to provide comprehensive, person-centered care locally for the Medicare and Medicaid population in Illinois, with guidance from national experts.


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Member Information

Healthcare and Family Services

CVS | Caremark Perscription Services


Claims & Customer Service

Claims Department

Please submit all claims to:

Community Care Alliance of Illinois
CCAI PO Box 981731
El Paso, TX 79998-1731
(Change Healthcare Payer ID 85468)

Customer Service

For customer service inquiries, please call:

1-866-871- 2305
1-312-492- 9707


Service Area

Medicaid Counties Medicare Counties
Medicaid Service Area Medicare Service Area



Service outside of our Service Area

If you are not in our service area and you need care but it is not an emergency, please call us at 1-866-871-2305 TTY: 711. We will work with you to help you get the care and services you need. When CCAI helps to arrange non-emergency services for you outside its service area, we will cover the cost. If you get services outside of our coverage area, we may not pay for those services.
If you are not in our service area and you need emergency care, call 911 or go to the nearest hospital